Question 1

Where are you located?

Accepted Answer

We are located in Brooklyn, NY

Question 2

Can I see your products in person?

Accepted Answer

We can schedule an appointment to bring samples or specific pieces to you for viewing in the New York City area only. We can also schedule a virtual appointment if you are not in the NYC area.

Question 3

Made to Order

Accepted Answer

On custom orders, we require a 30% design deposit to initiate sketches for your approval. The deposit is non-refundable and will be credited to your order. Due to the extra development involved, lead times on Made to Order pieces are dependent on the given project. Please contact us for more specific timelines & quotes.

Question 4

In Stock Timelines

Accepted Answer

For items that are already produced and in stock it takes about 1-2 weeks to prepare for shipment.

Question 5

Do you offer a Trade Discount

Accepted Answer

We have a design trade professional pricing structure based on volume. If you are an interior designer or architect purchasing for a project please contact us for details.

Question 6

Can I borrow your products for an event or photoshoot?

Accepted Answer

Yes, we have a rental program. Please contact us for our  rates.

Question 7

Cancelation Policy

Accepted Answer

We start processing your order as soon as it is received. For in stock items, only orders not yet processed for shipment may be cancelled. A 5% non-refundable processing fee is included in the cost of all orders. If you choose to cancel your item(s) prior to shipment, this 5% fee will not be refunded. We will credit cancelled orders in the form of payment used.

For made to order items and items marked for Final Sale, all sales are final. Once your order is placed, cancellations will not be permitted.

Question 8

Finish Quality

Accepted Answer

Many of our designs have raw unfinished edges, hanging threads, variation in textures and hues. We consider this part of the beauty of working with reclaimed materials. Such variations within our products are an an intended part of the design and not indicative of a defect.

Question 9

Can I pick up my order instead of shipping?

Accepted Answer

Yes, if you're in the New York City area and would like to pick up your order you can schedule a time after placing the order.

Question 10

Who is the Photographer for your web images?

Accepted Answer

Most of our website imagery was Photographed by August Gross, a recent graduate of Pratt.

FAQ